Houghton Close Surgery is looking to appoint an experienced office manager to lead our administrative team and assist the practice manager in running the surgery. The role is offered on a p art-time basis, for 28 hours per week, worked in the following pattern: Monday 09.00-18.00 Wednesday 08.00-15.00 Thursday 08.00-18.00 Friday 09.00-14.30 In addition, flexibility is required for taking early morning and evening calls, in the event of staff sickness. The office manager will lead the day-to-day operational management of the practice, ensuring safe, efficient and patient-focused service delivery, particularly in relation to the admin team, access, triage and work-flow systems. The main responsibilities of the role include: The overall responsibility for the day-to-day running of the administrative team, including team development and training Providing solid leadership, based on a sound knowledge of SystmOne, access, triage and admin policies and protocols Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners Monitoring demand and appointment capacity Management of admin rotas Running the patient participation group on behalf of the surgery Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the practice manager Handling practice publicity and health education materials Being involved in managing the computer system About the Candidate If you are an experienced o ffice supervisor or manager looking for a new challenge, then we would love to hear from you. All applicants should have the following skills and qualifications: At least 3 years' GP experience Educated to A level or equivalent Detailed and up-to-date knowledge of SystmOne, triage and patient access Prior experience of supervision and personnel management, ideally within a healthcare setting Self-motivated, with a forward-thinking, solution-focused approach The ability to develop, implement and embed policies, procedures and guidelines Experience of working in an ever-evolving environment, with an ability to cope with regular change Excellent organisational, management and planning skills, IT and communication skills Ability to implement and manage change effectively Ability to identify training and development needs in self and others, as well as experience of appraising staff About Us Houghton Close Surgery is a semi-rural, GMS, dispensing practice in mid-Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high quality care to our patients, and an inviting working environment for our staff. We are a forward thinking training practice, supporting both GP registrars and Cambridge medical students. The practice consists of six partners, two salaried GPs, registrars, practice manager, nursing, dispensary and admin teams. We also have a full complement of PCN staff including clinical pharmacy team, ANP, GP and physician associate. Our surgery aims to provide excellent clinical care that is available, accessible and efficient. We recognise the benefit of good teamwork to achieve our aims, provide the best possible service to patients as well as appropriate reward and job satisfaction for the team. In addition to salary we offer the following benefits: NHS Pension Scheme The NHS pension scheme is a defined benefits scheme Life insurance Family benefits including an adult dependents pension and children’s pension Ill health benefits 20% employer contribution Health service discounts Annual Leave: minimum 25 days FTE plus bank holidays pro rata Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.