Job Description
We're working with a fast-paced, friendly IT solutions business to find an experienced IT Support Engineer to join their close-knit team.
This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment — this is worth a look.
The role is fully office-based, with one client visit per month to a site in Horsham.
What you'll be doing:
→ Providing technical support via phone and ticketing system across a diverse SME client base
→ Leading small to medium projects from start to finish
→ Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront
→ Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite
→ Supporting Cyber Essentials+ compliance — evidence collection, remediation tracking and controls implementation
→ Managing patch compliance across endpoints and servers and driving remediation to agreed targets
→ Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation
→ Working with senior engineers to identify recurring incidents and implement long-term fixes
→ Supporting change management aligned to ITIL best practice
Technologies you'll need experience with:
→ Microsoft 365 — Admin, Security, Compliance, Exchange and GDAP
→ Microsoft Sentinel (SIEM/SOAR) and incident triage/response
→ Microsoft 365 Defender — Defender for Endpoint and Defender for Office 365
→ Microsoft Entra & Intune — Conditional Access, LAPS, Configuration Policies
→ Active Directory, Group Policy, DNS, DHCP
→ Hyper-V and failover clustering
→ SAN/NAS — iSCSI, LUN, MPIO
→ Networking — Security, Switching, L3, Firewalls, IPsec, SSL
→ Patch management and compliance tooling for endpoints and servers
→ Backup and DR/BCP — restore validation, DR testing, documentation
→ MDT / WDS
→ Awareness of Cyber Essentials+ requirements and practical controls
What we're looking for:
→ Solid hands-on experience resolving IT problems across a range of environments
→ Strong attention to detail — someone who gets it right first time
→ Self-motivated and proactive — training is available but self-learning is essential
→ Microsoft qualifications are beneficial but not required
→ Full UK driving licence (clean) and own vehicle — essential
What's on offer:
→ Yearly bonus
→ 25 days holiday plus bank holidays
→ Casual dress, company events, pension
→ Free on-site parking
→ Monday to Friday, 8:45am – 5:00pm (38.75 hours per week)
Interested? Get in touch with MSP Talent Bridge to find out more.