Knowledge / Continuous Service Improvement Manager
Location: Huntingdon, UK
Clearance Level: High 'DV Vetting'
Responsibilities
* Register documents in the Master Document Register and issue Document Reference Numbers when requested.
* Maintain Master Document Register(s) on relevant SharePoint sites as appropriate.
* Monitor all SharePoint sites for duplicate documentation, removing or archiving where necessary.
* Liaise with Leidos Quality Assurance when documents are called forward for audit.
* Release documents when approved by QA to programme Authority.
* Audit Solutions tab on SD+ to ensure currency of current information.
* Advise PITSM employees on storage of Gold Copies.
* Arrange monthly CSI meetings to gather, prioritise, review and coordinate CSI activities.
* Manage the CSI Register, ensuring proposals are recorded and managed through to completion.
* Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities.
Key Competencies
* Communication – verbal, written (including technical documentation) and presentational.
* Analytical Reasoning – critically analyse data, identify patterns and possible solutions.
* Relationship Management – build effective internal and external relationships.
* Leadership – provide guidance for PITSM staff on naming conventions and document lifecycle procedures.
* Empathy – customer-oriented, aid conflict resolution between customer, user and supplier.
Benefits
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privilege holidays)
* Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
* Access to Flexi-time benefits
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Seniority Level
* Entry level
Employment type
* Full-time
Job function
* Business Development and Sales
Industries
* Software Development
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