Hours per week: 40
Shift pattern: 4x10 hour Night Shifts (10pm-8am) - Full Flexibility across Monday to Sunday required. Day time availability for training
Our Night Managers are an essential part of our team. Supporting the manager in the night to night running of the venue, you will likely be the most senior employee in the venue on a night time and therefore you will also be closely communicating with our Night Area Management team to ensure the venue is held to our market leading, professional standards. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role also preferred!
Night Management duties within our venues also include:
* Liaising with Night Area Management to ensure the venue is meeting its KPIs and operating to the standards expected
* Delegate and support staff in their daily tasks
* Encouraging and driving business night to night, especially promotional activity and new customer sign ups.
* Key holder duties (such as opening or closing a venue if required)
By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:
* Promoting our excellent offers, promotions and events.
* Providing refreshments and snacks to our customers.
* Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
* As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.