The closing date is 25th Sep 2025
Job summary
Are you an excellent team player looking for a new experience? Taunton and West Somerset Integrated Team are looking for an Integrated Administrator to join our team.
This role will require regular working in the Taunton and West Somerset Neighbourhood Hub between the hours of 8am to 10pm, 7 days per week.
You will be based at Harrison House in Taunton and there will be an expectation for you to travel to any of our locations within the Taunton and West Somerset Neighbourhood Service as required, e.g. Williton and Minehead Community Hospitals.
The role will be required to provide efficient and effective administrative/typist duties to Musgrove Park Hospital (MPH) / Yeovil District Hospital (YDH) and wider staff.
The team member will also provide flexible administrative support to the Podiatry booking office as required and requested by the Administration Manager to support service requirements.
The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.
Main duties, tasks & skills required
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.
Process urgent referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person specification
Qualifications
Essential
N/A
Desirable
RSA Stage III word processing/typing or equivalent/NVQ 3 business and administration or working towards within agreed time scale.
ECDL (European Computer Driving Licence).
Experience
Essential
Knowledge of information technology packages including Microsoft Word, Excel, Outlook, and PowerPoint
Experience of using electronic systems e.g. Rio, Integra, E-roster
Experience of setting up and maintaining office systems
Appropriate and significant amount of administrative experience
Proven teamwork experience
Desirable
Previous NHS experience.
Additional Criteria
Essential
Please see attached Job Description and Person Specification for additional criteria.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Donna Vines
Pay scheme
Agenda for Change
Band
Band 3
Salary
£ to £ Yearly
Contract
Permanent
Working pattern
Full-Time
Reference number
184-OL-BL-3042
Job locations
Harrison House
Taunton
Somerset
TA1 2PX