Job description
The key focus areas of the role and where you will spend the majority of your time are:
1. Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
2. Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
3. Advising the sales account managers of customer shortages.
4. Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
5. Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
6. Monitoring and fixing SAP idoc errors on a daily basis.
7. Participating and contributing to weekly team meetings.
8. Advising the sales account managers of customer shortages.
9. Reviewing the operational performance on Vendor Central for Amazon
10. Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
11. Investigating and raising credit notes against customer claims.
12. Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
13. Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
14. Raising export documentation as necessary.
15. Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.
Profile
From playful snacks like BEAR to artisanal treats like Peter’s Yard, this is your chance to make a real mark. You will need:
16. Numerical reasoning
17. Analytical ability
18. Attention to detail
19. Strong written and verbal communication skills
20. 2 years FMCG experience ideally gained within the food industry
21. Intermediate IT skills including Excel
22. SAP experience would be advantageous
23. Maintaining a professional and constructive relationship with customers.