Waterton Hotel is a welcoming destination known for its character, comfort, and exceptional guest service. We're more than just a place to stay, we're a place where people feel at home, and that starts with our team. If you're friendly, professional, and take pride in delivering great service, we'd love to hear from you. Whether you're just starting out in hospitality or looking to take the next step in your career, Waterton Hotel offers a supportive environment where your work is truly valued.
Main Duties & Responsibilities:
To be responsible for the smooth operation & control of the Reception and to ensure the efficient supervision of the night operation, security of the hotel, to enable a 24 hour management operation to be carried out.
* To be responsible for the overall security of the hotel premises during the night (11pm to 7am unless otherwise notified).
* To comply with all Statutory and Company regulations relating to Health & Safety, Hygiene, Conduct of Employees and all emergency procedures.
* To ensure that all Night Staff comply with the Hotel's Bomb and Fire Evacuation procedures.
* To co-ordinate Fire Evacuation if alarm sounds, ensuring all guests evacuate safely to the Fire Assembly point, and liaise with Fire Brigade and other relevant authorities in case of an emergency.
* Produce weekly rotas and forecast for the Night Staff, taking into account business levels, budget wage costs, holidays and lieu time.
* To complete rotas in a timely manner in accordance with the payroll policy.
* To keep a high degree of presence in the Reception area.
* To ensure that all cleaning is carried out by the Nights team to a high standard.
* To ensure that all the areas leading from the hotel and the car park are kept clean and tidy.
* To ensure that the Night Team conform to Company image standards.
* To ensure Front Desk standards of operation are strictly adhered to, including all cashiering duties.
* To relieve Duty Manager of the keys at handover and assume responsibility for the hotel.
* To receive and post any late pay in's, ensuring that the pay in balances with the Z till receipts and the float is correct.
* Secure any late floats or keys.
* Check in/out any late arrivals following The Hotel's standards and procedures.
* Pass all non-arrivals to accounts and detail on night audit hand over sheet.
* Deal with all telephone request/queries.
* Hand over with early receptionist, ensuring that Reception and Safe float is checked, the PDQ is balanced and that any other outstanding issues are noted.
* To carry out any reasonable duties as specified by any Senior Manager.
* You are required to make yourself available for training communications & meetings, for which advance notice will normally be given.
Join us and be part of something special.
Job Type: Full-time
Pay: £12.50 per hour
Expected hours: 40 per week
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* On-site gym
* On-site parking
Work Location: In person