£25,396.80 per annum/£12.21 per hour, 40 hours per week (5 days)
We are looking for a friendly, passionate, and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent, you’ll be on the front line, delivering on our mission! You’ll provide attentive, customer-focused service, understand brand standards, and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep, and breathe customer service? Why not RESERVE your place on our team?
At Valor, we’re looking for a focused Reservations and Events Agent who knows what our guests want and can make their stay a dream come true. You’ll excel at taking reservations, chasing bookings, and being knowledgeable about our food and beverage packages to ensure maximum occupancy and room rates.
Knowing who’s who and what’s what with our guests is key, so you’ll keep the reception team updated on occupancy levels, no-shows, VIPs, and special events. We also seek someone who champions Valor Hospitality Europe Limited’s purpose, values, and behaviors, spreading the word about what we do.
If you’re excited about this opportunity, get in touch today!
We operate 7 days a week, 365 days a year, and need people to work various shifts, offering great flexibility. Our busiest times are evenings and weekends, but shift patterns and hours can be discussed at interview. We also offer nationally recognized apprenticeships alongside our brand training for career development.
What You'll Be Doing As Reservations And Events Agent
* Providing top-quality customer service
* Working collaboratively with the team
* Handling enquiries and bookings via phone and online
* Converting enquiries into sales
* Processing, amending, and updating bookings
* Maximizing revenue through upselling
* Utilizing administration and technology skills
* Being available to work when needed by the team and customers
Requirements
* Excellent communication, interpersonal, and problem-solving skills
* A passion for hospitality and a commitment to excellence
Additional Benefits
Alongside competitive pay, we offer:
* Exclusive discounts for staff, friends, and family
* Valor team member rates at UK hotels from £30 B&B
* Discounted stays for friends and family
* 50% dining discount in our restaurants and bars
* Free meals on duty
* High-street discounts on shops and experiences
* Up to 40% savings on bikes via Cycle To Work Scheme
* Refer-a-friend bonuses from £250
Health and Wellbeing
* Wellness activities and campaigns
* Employee Assistance Programme (EAP) for confidential support
* Healthcare Cash Plan options from £5/month
Career Growth
* Fully funded apprenticeships
* Internal development programs
* Recognition through service awards
Join Our Team
We are an equal opportunities employer welcoming applications from all qualified persons, regardless of race, sex, disability, religion, sexual orientation, or age. We operate 37 hotels across leading brands like Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We have ambitious growth plans for 2025 and beyond.
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