Role: Import Coordinator Reporting To: Import Team Leader Key Relationships: Clients / Team Leader / Team Members / Other office colleagues / SCM / Transport Dept / Admin Dept Core Capabilities: Industry, operational & EV Cargo experience / Commercial, financial and transaction awareness / Good Communicator / Customer focused / Strong systems knowledge / Ability to prioritise / Able to work on own initiative / Self motivating / Reporting & statistical skills / Able to handle difficult situations / Quick thinker Staff • Be prepared to cover the desk between 08:00 & 17:30 • Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate • Ensure flexibility for overtime Customers • Handle any minor customer issues/disputes/complaints etc • Make Team Leader aware of any issues and / or any need for a visit • Follow check sheet guidelines for new customers to ensure they are implemented correctly •Attend any customer meetings as necessary • Identify additional areas / services we can sell to existing customers Workload • Support team with day-to-day work during times of sickness / holiday etc Procedures • Arrange cargo pre-shipment with EV Cargo office or origin partner office • Ensure all jobs are loaded correctly • Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise • Raise non conformances for all non conforming issues • Ensure clients are chased for documentation • Ensure invoice is raised to the client at the correct time • Update action lists for all SCM customers daily if applicable • Identify procedural inadequacies & offer suggestions for improvements Transport • Ensure work is managed to avoid bookings appearing on the not cleared list • Ensure the daily not cleared list is completed in good time • Check the unbooked report to ensure delivery bookings have been allocated to all consignments • Ensure bookings are managed correctly, balancing availability, free time & lead times Customs • Ensure all CFSP deadlines are met, both internal & those defined by Customs • Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels • Ensure all Customs entries are pre-lodged on time • Ensure entries are checked in detail following check sheets • Learn from issues raised by customs audits • Complete and update the C18 / C285 process Invoicing: • Raise invoices to EV customers for shipping, clearance and delivery of consignments • Create any customer specific reports • Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible • Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team • Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment Knowledge • Strong commercial, financial and transactional knowledge • Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo • A good understanding of the terms and endorsements of BOL's • Aware of how LIMA works & how GCS operate • Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS • Understand Incoterms • Understand profiles and rates • Understanding of sailing schedules including feeder vessel operations Rewards & Incentives: Paid overtime / Profit related bonus / Incremental holiday Possible Career Progression