Retail Store Manager – Nuneaton
Jollyes Pets – On Target Earnings c £40.5k p.a. (Incl salary £27,000 - £30,500 p.a. + bonus potential of £2-10k p.a.)*
Role Overview
Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
Benefits
* Competitive salary of £27,000 - £30,500 p.a., plus annual bonus potential of £2-10k p.a.* (subject to reaching pre‑agreed measures).
* Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
* Retail Trust Membership: Counselling, wellbeing and financial support.
* Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
* Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care and cancer support.
* Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday option.
* Enhanced Family Leave: Maternity and paternity packages above statutory leave.
* Recognition & Rewards: Top Dog Award with extra day off and perks.
* Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
* Learning & Development: Ongoing training for career growth.
Responsibilities
* Lead by example, creating an excellent culture and working environment for the team, demonstrating values of being Genuine, Wise, Eager, Focused, and together.
* Full responsibility for all aspects of running a successful store – managing KPIs around people, store standards, customer service, financial performance, maximising turnover and gross margin and controlling costs.
* Ensure highest standards of pet care and welfare, promoting responsible pet ownership.
* Deliver exceptional customer service by providing a great shopping experience and showcasing strong pet and product knowledge.
* Recruit, motivate, train and develop team, review and manage performance and promote Jollyes as an employer of choice locally.
* Communicate key business updates and objectives clearly to individuals and teams.
Skills & Qualifications
* Passion for pets and people, delighting customers with unrivalled shopping experience.
* Previous retail store management experience with hands‑on daily business management and planning.
* Sound decision maker, able to communicate objectives effectively and build high‑performing teams.
* Track record of developing business performance and exceeding KPIs, while maintaining store standards including health & safety and legal compliance.
* Commercial awareness, able to manage P&L and proactive approach.
* Willingness to work out of hours and cover other stores in the region; own transport and a UK driving licence.
* Full‑time, permanent position – 40 hours per week, 5 days a week.
About Us
Jollyes Pets is an award‑winning UK pet retailer with over 100 stores and 50 years of pet expertise. Winners of Retail Week’s ‘Best Retailer 2024’ (under £250m t/o) and listed in the Sunday Times ‘Best Places to Work’. We are an age‑inclusive employer and part of the Pet Sustainability Coalition, welcoming applicants of all ages (16+).
Apply
If you're keen to develop your career in retail management and benefit from future progression, join our pack as a Jollyes Store Manager – click the 'apply' button today.
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