This role sits within the Technical Support Team, with a key focus on delivering subject matter expertise for TPP SystmOne from a clinical systems support perspective. You will play a vital role in supporting complex SystmOne incidents, configuration queries, record management activity, and workflow related issues ensuring consistent, high quality support across the organisation. In addition to SystmOne responsibilities, you will also be trained to support our Hybrid Mail services. Following completion of training, you will become the organisational Subject Matter Expert for Hybrid Mail support, providing specialist advice, second line support, and acting as a central point of contact for all Hybrid Mail related issues. This is a customer facing role requiring excellent communication skills, a methodical approach to problem solving, and the ability to maintain clear, accurate records of all actions undertaken. You will be based at a local office dependent on your location with remote supported to aid a healthy work life balance. Occasional travel is expected to sites within the allocated areas and beyond as required.
Responsibilities
* Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions.
* Contribute to the development of a detailed Knowledge Base to support end users, under the direction of the Clinical Systems Compliance Lead.
* Undertake routine configuration changes in relevant clinical systems, including letter template and diary updates.
* Attend and actively contribute to team meetings and service improvement initiatives.
* Support end users by guiding them through tasks within the relevant systems and signposting available training materials.
* Provide specialist support for record management issues, including record merges and liaison with the National Back Office where required.
* Investigate system errors and issues methodically, liaising with suppliers as necessary and ensuring Knowledge Base content is kept up to date.
* Assist with major incidents, including end user updates and escalation to Clinical Systems Leadership in line with established procedures.
* Assist in testing new system functionality, reviewing supplier release notes, and summarising changes to the team.
* Contribute to configuration for major projects and support audit activities as directed by the Clinical Systems Compliance Lead.
About the Company
HCRG Care Group is a well-established and highly regarded provider of NHS services, with significant growth achieved this year. As part of our continued development, we are seeking a detail-oriented and technically proficient Clinical Systems Technician to support and maintain our portfolio of clinical systems and supporting technologies.
We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we will need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
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