Your newpany
We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base.
Your new role
1. Manage a patch of tenancies, ensuring effective tenancy sustainment and support
2. Deliver a high standard of customer service, acting as a key point of contact for tenants
3. Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes
4. Support vulnerable tenants, working in partnership with internal teams and external agencies
5. Monitor rent accounts and take appropriate action to manage arrears
6. Carry out property inspections and ensure homes meet required standards
7. Maintain accurate records in line withpliance and regulatory requirements
What you'll need to succeed
8. Proven experience in a Housing Officer or similar role
9. Strong understanding of tenancy management and housing legislation
10. Excellentmunication, negotiation, and problem-solving skills
11. Ability to manage a busy and varied workload
12. Customer-focused approach with amitment to supporting tenants
13. Full UK driving licence preferred
What you'll get in return
14. Opportunity to work within a supportive and values-driven organisation
15. Scope for professional development and progression