Job Description Responsibilities: Welcome guests with genuine warmth and look after them brilliantly from the moment they arrive until they leave Stay one step ahead by anticipating what guests need and making it happen Turn guest concerns into opportunities—handle complaints and remarks with flair, responding within our speedy 15-minute Ibis promise Master all the arrival and departure essentials, following our procedures like a pro Be the voice of the hotel—handle phone calls and reservations with enthusiasm Get creative in the kitchen! Prepare delicious snacks and breakfast outside restaurant hours whilst keeping invoicing and banking spot-on Champion our 'Environment charter'—save energy, recycle, and sort waste like an eco-warrior Keep the workplace looking sharp and inviting for everyone Be our safety guardian—protect both people and property throughout the hotel