Role & What’s in it for the applicant and why would they apply?
This is a great opportunity for entry-level or early-career engineers to build hands‑on experience in a network‑focused support environment.
The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. You’ll gain exposure to real-world network issues, circuit faults, third‑party suppliers, and structured troubleshooting in a live operational environment.
This role is 5 days a week onsite in Solihull, working within a shift‑based support model. The team is particularly keen to speak with candidates who are comfortable covering later shifts, which is currently a key gap.
Responsibilities
* Provide 1st Line network support for customer and internal services.
* Log, triage, and manage incidents through to resolution or escalation.
* Investigate and raise circuit and connectivity faults with third‑party providers.
* Carry out basic network troubleshooting and diagnostics.
* Use basic networking commands to gather information and identify issues.
* Liaise with internal teams and external suppliers to progress incidents.
* Maintain accurate ticket updates and clear communication throughout.
Skills / Must Have
* Interest in networking and connectivity technologies.
* Basic understanding of networking concepts (LAN, WAN, circuits, connectivity).
* Comfortable following processes and troubleshooting methodically.
* Good communication skills and a customer‑focused attitude.
* Willingness to work shift patterns between 8am and 6pm, including late shifts.
* Happy working 5 days a week onsite in Solihull.
Suitable Backgrounds
* Candidates looking to move from general IT support into networking.
Working Pattern
* 5 days per week onsite in Solihull.
* Shift‑based rota between 8:00am – 6:00pm (early, middle, and late shifts).
* Strong preference for candidates open to late shifts (9:30am – 6:00pm).
* Entry‑level role with clear exposure to networking.
* Structured environment with progression opportunities.
* Hands‑on experience with live network operations.
* Supportive team suitable for early‑career development.
Employer
a UK‑based technology services organisation providing network monitoring and support services, offering structured training and progression opportunities for early‑career engineers.
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