PTS Ambulance Care Assistant - South Yorkshire - 0 Hours
Band 3
Job overview
Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?
* Do you love supporting and working with members of the public?
* Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service?
* Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks?
* Do you enjoy driving and visiting new areas across West Yorkshire and beyond?
* Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?
If this sounds like you, we would love to receive your application to join our team of non-emergency Patient Transport Service (PTS) Ambulance Care Assistants.
We have 0 hour positions available based across South Yorkshire.
Please note: You must have a full UK manual driving licence to apply for this role.
Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff.
You will support patients, their cars and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting.
You must be able to consider each patient as an individual and meet a wide variety of communication and other needs.
Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one.
The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression.
You will be able to join the NHS Pension Scheme and will be able to access other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.
At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside.
Applicants who have applied for a similar post within the last six months, need not apply.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Detailed job description and main responsibilities
What do our Non-Emergency Ambulance Care Assistants say about their role?
"Every journey is different, but the best ones are where I come away feeling like I have really helped the patient. We provide such an important service for those patients with medical conditions which mean they can't get to their appointments any other way and being thanked for getting them there makes me feel like I'm doing something really worthwhile." (ACA based at Wakefield)
"I enjoy using my skills to adapt my style of communication to individual patient needs. Sometimes I need to give a clearer explanation of the manual handling task that we are about to complete - but I find it rewarding to be able to support patients with complex mobility needs to and from the hospital." (ACA based at Huddersfield)
Please see the attached job description for further information.
When applying, remember to fill out the application in full and check for errors with spelling and grammar.
Have someone else check through it if you need to.
List your previous employment in date order, starting with the most recent so that we can see the skills you’re currently using.
For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as:
* Telling us what makes you compassionate and about any experience you have in showing empathy.
* Describing your relevant experience and how you think that makes you suitable for the role.
* Describing your track record of providing excellent patient care or customer service in a fast-paced environment.
* Describing your ability to work under pressure.
Your supporting statement should be at least two paragraphs long (around 500 words), but don’t paste your CV in this section – we’re not able to shortlist if you do.
If you love to talk, are passionate about providing excellent patient care and have no issue carrying out manual handling tasks - we would love to hear from you!
Person specification
Knowledge and Educational
* Level 2 entry requirement e.g. 3 GCSEs grade A*-C or NVQ level 2 qualification or equivalent experience
* Evidence of ongoing continuous professional development
Personal/Other
* Full driving license with no more than three penalty points for new entrants to YAS or a maximum of six for existing YAS employees.
* Self disciplined and able to work on own initiative
Experience
* Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public
* Background in a customer or patient orientated field
* Proven ability to handle sensitive situations professionally, assertively and tactfully
* Basic IT skills e.g Word, Email
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.
Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.
Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.
Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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