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Client:
IP-People
Location:
liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Uncapped training budget | Private Medical | excellent career progression opportunties
* Uncapped training budget, continuous funding for industry accreditations!!
* Hybrid working with travel to client sites
Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.
You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.
? The Role:
You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.
? Key Responsibilities:
* Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
* Deliver both remote and onsite support for clients.
* Maintain accurate and up-to-date service desk documentation.
* Take ownership of support tasks and manage workload independently or as part of a team.
* Deliver exceptional customer service, seeking feedback and continuously improving.
* Follow ISO 9001 and ISO 27001 quality and security standards.
* Stay current with new technologies and contribute to the team’s technical capability.
What We’re Looking For:
* Experience in a Manged Services Service Desk or Field-based IT support role.
* Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
* Excellent communication skills – written and verbal.
* Confident, professional, and organised approach to problem-solving and customer engagement.
* Strong time management and the ability to prioritise effectively.
* UK driving licence and access to your own vehicle.
? Key Stakeholders:
You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.
* 37.5 hours per week (plus additional hours when required)
* 25 days holiday + bank holidays
* Private medical cover
* Sociable and collaborative working environment
* Regular team socials and weekly company catch-ups
Please apply to discuss further
We are IP-People – We empower exceptional talent!
We are a specialist recruitment business, dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.
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