As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection and Critical Illness Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you! Many of our employees work flexibly in a variety of different ways, including part‑time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full‑time. Please talk to us at interview about the flexibility you may need.
Responsibilities
- Provide expert claims assessment and management to our portfolio of Group Income Protection and Group Critical Illness Claims.
- Build trust‑based relationships with a portfolio of customers and manage your own caseload of claims.
- Assess new claim notifications and conduct proactive reviews of claims in payment.
- Liaise with our Rehabilitation Team where needed.
- Provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews.
- Communicate effectively and sensitively with vulnerable customers, which may also necessitate difficult conversations.
Qualifications
- Claims management experience (Group Income Protection and Group Critical Illness).
- Continuous improvement mindset.
- Ability to cope with varying workloads, pressures, and priorities.
- Excellent verbal and written communication skills.
- Excellent judgement and decision‑making skills.
- Attention to detail and focus on quality and root‑cause analysis.
- Personal contribution to a positive and supportive team culture.
Benefits
- 12% defined non‑contributory pension scheme.
- Annual company bonus.
- Private medical insurance.
- 28 days holiday a year plus bank holidays (option to swap UK bank holidays or buy/sell additional days).
- Three days paid volunteering.
- Up to 16 weeks full pay for maternity, paternity and adoption leave.
- Virtual GP appointments.
- Discounted gym membership.
- Free flu jab.
- Access to wellness partners.
