If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
608 Vets are recruiting for a professional Client Care Advisor to join their team on a permanent basis.
Our client care team are the first point of contact for our clients, both existing and new, and are therefore responsible for representing the business in a professional and enthusiastic manner and for giving our clients confidence in our award-winning care. It's not always about knowing the answer; it's about finding the answer and following through with a resolution for every enquiry.
Our front of house team face a huge spectrum of queries, from the routine to the downright bizarre, and no two days are ever the same. Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies, including the Royal College of Veterinary Standards.
Meeting and greeting clients in a professional, yet sensitive manner
Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
Liaising with vets and accurately recording details
Updating in-house notes system clearly and accurately
Coordinating appointments with the animals owners
Discussing finances and pet Insurance details
Taking card and cash payments
Accurately carrying out departmental filing
Building good working relationships with colleagues at all levels
Assisting with any other ad hoc duties when requested
It is the responsibility of our Client Care Advisors to help our clients navigate their potentially complicated and emotional journeys with us. From routine administration (including logistical, financial, and meditative) to more sensitive conversations, proficiency in face-to-face, telephone, and written communication is key. Our team are people-oriented with a strong love of animals, and the ability to adapt communication styles to best suit their recipients is essential.
Veterinary industry experience is not crucial; however, the steep learning curve will make it a definite bonus. Other valuable experience can be drawn from customer service roles and administrative positions in the healthcare sector.
Other skills and characteristics of successful applicants will include computer literacy, patience, multi-tasking, and proactivity.
Hours: 40 hours weekly, Mon-Fri, as per the sickness and holiday needs of the reception team, with one Saturday shifts in 4 (part of the 40 hours).
Locations of the branches are: Acocks Green, Bentley Heath and Solihull.
We would consider part-time positions.
Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
With over 90 years of experience, we are a well-equipped practice with our own Out of Hours service, which allows us to provide high-quality primary care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.
608 Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about 608 Vets, Linnaeus or the role, please contact our Talent Acquisition team