Job Summary
Grimston Surgery are looking to recruit a part‑time medical secretary working 2 days (15 hours) per week. The role is to assist referring clinicians with processing patient referrals, obtaining results and information as necessary, and carrying out other administrative tasks for the surgery.
Main Duties
* Type letters, reports and associated documentation within specified timescales.
* Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
* Manage all enquiries effectively.
* Process incoming letters, emails and messages within a timely manner.
* Scan documentation and attach scanned documents to patients' health records.
* Process referrals using the electronic referral system (ERS).
* Answer incoming phone calls, transferring calls or dealing with callers’ requests appropriately.
* Manage all administrative queries as necessary.
* Conduct clinical system searches as requested.
* Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
* Participate in local initiatives to enhance service delivery and patient care.
* Produce meeting agendas and record the minutes of meetings.
* Support and participate in shared learning.
* Process requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms).
* Accurately input and code SNOMED CT data on the clinical IT system.
About Us
Grimston Medical Centre is a rural dispensing practice in West Norfolk with a patient list of 3,500. We are a dedicated teaching surgery that hosts GP registrars and students from the University of East Anglia, and are an active member of the Coastal PCN. Our multidisciplinary team consists of GP partners, a salaried GP, an advanced nurse practitioner, a paramedic, practice nurses, and HCAs, all supported by a professional non‑clinical administrative and dispensing team. We provide a full range of NHS services with a strong focus on long‑term condition reviews, delivering high‑quality care within a supportive, collaborative village environment.
Pay & Contract
* Salary: £12.81 per hour
* Contract type: Permanent
* Working pattern: Part‑time
Location
Congham Road, Grimston, Kings Lynn, Norfolk PE32 1DW
Qualifications
* Previous experience as a medical secretary or senior administrator, preferably within the NHS or a clinical setting.
* Proficient in medical audio‑typing and terminology.
* Advanced skills in Microsoft Office (Word, Excel, Outlook) and general IT literacy.
* Experience using the Electronic Referral System (e‑RS).
* Exceptional verbal and written communication skills with the ability to deal with sensitive information and diverse patient needs.
* Proven ability to manage a busy workload, meet tight deadlines, and work independently.
* A thorough understanding of GDPR and the importance of patient confidentiality.
* Good general education (GCSE Grade C/4 or above in English and Maths).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required before employment can commence.
Contact
Recruitment Team, Grimston Medical Centre
enquiries@eoeprimarycarecareers.nhs.uk
01206918760
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