Job Title: Customer Services Key Account Manager Salary: £28,800 - £37,425 Location: Cambridge/Hybrid (expectation of 2 days in the officer per week) Contract: Permanent/Full Time (35 hours per week) This is an exciting opportunity for a Key Account Manager to join a passionate Customer Services team providing a concierge level of service for our customers and become a significant factor in generating customer advocacy. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role Proactively manage customer accounts, anticipate demand, and coordinate with internal teams to handle orders and requests. Monitor incoming customer requests, take ownership,...