Join to apply for the Head of Operations - Crime role at HM Courts & Tribunals Service (HMCTS)
General Information Salary The national salary is £71,381 - £80,419, London salary is £75,674 - £85,257. Your salary will be dependent on your base location Working Pattern Full Time, Flexible Working Vacancy Approach External Location Aldershot, Amersham, Ashford (Kent), Aylesbury, Barnstaple, Basildon, Basingstoke, Bath, Bedford, Bodmin, Bournemouth, Brighton and Hove, Bristol, Bury St Edmunds, Cambridge, Canterbury, Chatham, Chelmsford, Cheltenham, Chichester, Colchester, Crawley, Dartford, Exeter, Folkestone, Gloucester, Great Yarmouth, Guildford, Hastings, Hatfield, Havant, Hertford, High Wycombe, Horsham, Huntingdon, Ipswich, King's Lynn, Lewes, Luton, Maidstone, Margate, Milton Keynes, Newport (Isle of Wight), Newton Abbot, Norwich, Oxford, Peterborough, Plymouth, Poole, Portsmouth, Reading, Salisbury, Sevenoaks, Slough, Southampton, Southend-on-Sea, St Albans, Staines, Stevenage, Swindon, Taunton, Torquay, Truro, Watford, Weston-super-Mare, Weymouth, Winchester, Worthing, Yeovil Region South East, South West Closing Date 16-Oct-2025 Post Type Permanent Civil Service Grade Grade 6 Number of jobs available 2 Reserve List 12 Months Job ID 10470
Descriptions & requirements Job description
Proud to Serve. Proud to keep justice going.
Grade 6 Head of Operations (Crime)
About Us HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.
Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.
We Have Two Permanent Roles Available
South East Region: The region is split both jurisdictionally; this vacancy is to cover the Criminal jurisdictions in the North side of the region. Whilst is no requirement for the successful candidate to be based in that work area, the successful candidate can be based in any SE region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
Regular travel to courts in the North of the region will be required as will travel to London for regional meetings. Travel expenses will be paid in accordance with organisational policies.
The post holder will have a lead responsibility for the region of Magistrates Courts.
South West Region
The successful candidate can be based in any SW region location.
Applicants will have the opportunity to select up to 3 preferred base locations.
The successful candidate/s will be required to regularly travel across the chosen Region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.
Your Role
The Head of Operations will undertake the strategic leadership and performance of the Crime jurisdiction across multiple locations, ensuring a highly effective and consistent service delivery.
The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.
As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership judge stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.
Your Skills And Experience
* Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
* Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
* The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
* Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
* Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
* A demonstrable track record of strategic planning and delivering significant change
Ways Of Working
Both roles require full time working hours, though consideration would be given to working a compressed working hours pattern.
Standard full time working hours are 37 hours per week. There is an expectation that you can be flexible with your working hours to accommodate the needs of the business.
HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
* Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years service.
* Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
* Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Support
o A range of Family Friendly policies such as opportunities to work reduced hours or job share.
o Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
o Paid paternity, adoption and maternity leave.
o Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
A Great Place to Work for Veterans
The 'Making the Civil Service a Great Place to work for veterans' initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
Civil Service Nationality Rules
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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