Purpose of Position:
Delivering order fulfilment to contracted service standards for a defined portfolio of clients - both UK and internationally. Primary customers will be classed as ‘export customers’. These will need specific paperwork completing and documents prepared for these customers.
Key Responsibilities:
* Receive and process Export orders
* Manage process from order receipt to despatch
* Prepare and review necessary documentation
* Liaise with client Export Team
* Ensure correct stock used by Warehouse Team
* Work with Transportation teams
* Working in a team, receive and process UK orders, including EDI and manual orders, and deal with order fulfilment issues
* For both UK and Export orders, will need to
* Maintain effective communication with the customer on order fulfilment
* Process invoices and resolve invoice queries
* Effectively manage communication with 3PLs, and report back to client on 3PL performance
* Investigate and resolve delivery discrepancies, including raising credit notes where appropriate
* Complete periodic reporting as required by the contract.
* Produce month end stock reconciliation and adjustments reporting
* Work with team to ensure all deadline are met across client portfolio and ensure client satisfaction
Core Competencies:
* Attention to detail.
* Ability to work to deadlines and manage conflicting priorities.
* Effective communication – internally and externally
* Ability to interface at all levels.
* Supportive of colleagues
* Commitment to the delivery of customer service excellence
Experience and Skill Requirements:
* Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
* Have worked with accounting software, preferably QuickBooks, Xero, and Sage
Hours: Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation
Salary: Up to £26,000 PA
Benefits: Holidays are 31 including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties