We are looking for a native German or Dutch speaker to be our Client Implementation Coordinator. This role will manage the successful implementation of services to new clients as well as new solutions and service configuration to existing clients. It will suit an established Implementation Coordinator, or a highly experienced Business Travel Consultant looking to use their client-relationship skills in a different capacity.
Responsibilities
* Working to a structured process for implementing new accounts, including requirement gathering, client set-up, system testing, client training, go live and after-care support
* Working across business areas to coordinate delivery, bringing together activities from Operations, Finance, IT, Sales/Account Management and other teams into a single implementation plan
* Completing Client Implementation support requests within the agreed SLA
* Participating in implementation meetings to discuss the implementation process, gather requirements, report on progress, recommend improvements and solve challenges
* Participating in new business presentations and supporting Business Partners by providing an overview of the implementation process
* Training key client personnel on how to access DGI services via webinars, workshops or 1-2-1 sessions
Requirements
* Native in Dutch / German and English (both written and spoken) is essential
* Ability to multitask, plan, prioritise and manage time effectively in a dynamic environment
* Experience coordinating implementations for business travel customers in the European market
* Concur Travel Configuration Experience is preferrable
* Self-motivated with demonstrable energy and personal discipline
* Project management and experience within a TMC environment (with knowledge of GDS / Galileo) would be hugely beneficial
Benefits
* Salary up to £36k p.a. pending experience
* 23.5 days holiday (plus bank holidays) rising to 24.5 days after 12 months
* Option to buy or sell additional annual leave
* Pension
* Life Assurance
* Season ticket loan
* Discounted staff travel
* Cycle to Work Scheme
* Reward scheme and benefits platform
* Enhanced Leave and Pay entitlements above Statutory Minimums
Our working hours are 8.45am - 5.30pm, Monday – Friday. The role will be based at either our central Manchester office on a hybrid pattern (3 days in the office), or from home (UK) depending on your location.
We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.
We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
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