Job Title: Office Manager
Location: Oldham
Reporting To: Strategic Sales Director
Hours: Monday to Thursday, 08:00 – 16:30, Friday, 08:00 – 15:30 (Flexibility required in line with business needs)
Employment Type: Full-time
About the Role
We are seeking a highly organised and proactive Office Manager to oversee and drive the daily operations of our office function, which includes administration and internal sales support.
This is a pivotal role within the business, responsible for coordinating jobs from point of sale through to production by ensuring listings and picking sheets are accurately keyed into Sage 200 and processed efficiently. The successful candidate will act as the central link between Sales, Production, Warehouse and Customers to ensure orders are delivered on time and in full.
The role requires strong organisational skills, commercial awareness, attention to detail, and the confidence to manage internal workflows while maintaining excellent customer service standards.
Key Responsibilities
* Office Leadership & Coordination
* Oversee and support the daily activities of the administration and internal sales team
* Drive efficiency and accountability within the office function
* Ensure listings and picking sheets are accurately keyed into Sage 200 to enable smooth transition from sales to production
* Support the coordination of jobs through the full process lifecycle from enquiry to dispatch
* Identify process gaps and work with CI and Quality to implement improvements to increase accuracy and workflow efficiency
* Support workload planning to ensure deadlines are met
Reporting & Reconciliation
* Prepare and distribute daily reports (sales, orders, deliveries, backorders)
* Support month-end reconciliation including invoicing, sales tracking, and outstanding orders in conjunction with the finance team
* Perform and track transport reconciliation by validating delivery costs and ensuring accuracy of charges
* Maintain reporting accuracy to support commercial decision-making
Sales Support & Order Management
* Manage the monthly sales spreadsheet for fabrication and distribution, ensuring accuracy ahead of month-end
* Respond to customer enquiries via phone and email promptly and professionally
* Process and track sales orders and quotations accurately within Sage 200
* Coordinate order confirmations and ensure clear communication with customers
* Liaise with the warehouse regarding stock replenishment, low stock alerts and purchase order processing
* Monitor order progress and proactively address potential delays
Cross-Departmental Coordination
* Act as key liaison between the Director, Warehouse, Production and Customers
* Provide regular updates to customers regarding jobs in progress to ensure orders are completed on time and in full
* Help coordinate internal workflow to minimise delays and improve order fulfilment rates
* Handle internal queries relating to sales orders, stock issues or delivery updates
* Support distribution delivery coordination to meet customer schedules
Customer Relationship Management
* Maintain strong customer relationships by managing expectations and providing timely updates
* Handle customer complaints or issues professionally and escalate where necessary
* Proactively chase customer orders to ensure timely processing and delivery
* Support continuous improvement in customer service standards
What We're Looking For
* Proven experience in an administrative, sales support, office management or operations role
* Experience coordinating workflows between departments
* Strong working knowledge of Sage 200 (preferred) or similar ERP/order processing systems
* Proficiency in Microsoft Excel (spreadsheets, tracking, basic formulas)
* Excellent verbal and written communication skills
* High level of attention to detail and accuracy
* Ability to multitask effectively in a fast-paced environment
* Confident decision-maker with strong organisational skills
* Ability to work independently and as part of a team
* Self-disciplined, self-motivated and results-focused
* Commercial awareness and understanding of order-to-delivery processes
Why Join Us?
* Play a central role in driving office efficiency and business performance
* Work closely with leadership to improve processes and service delivery
* Be part of a growing manufacturing business where your contribution directly impacts customer satisfaction
* Opportunity to shape and develop the office function over time
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
* Additional leave
* Company pension
* Free parking
* Health & wellbeing programme
* Referral programme
Ability to commute/relocate:
* Oldham OL9 9ND: reliably commute or plan to relocate before starting work (required)
Experience:
* Office management: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person