We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests.
Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end — from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay.
Key Responsibilities
Accommodation & Booking Management
* Manage accommodation bookings, allocations, and room schedules
* Ensure accurate records are maintained within booking systems
* Coordinate room availability in line with course schedules and operational needs
* Liaise with internal teams to ensure efficient room utilisation
Customer Experience
* Act as a first point of contact for accommodation-related enquiries
* Provide clear pre-arrival information including check-in details and site guidance
* Welcome and support guests on arrival and throughout their stay
* Respond promptly to queries and resolve issues in a professional manner
Operations & Coordination
* Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained
* Monitor room readiness, cleanliness, and maintenance issues
* Support the resolution of any accommodation-related concerns or complaints
Administration & Compliance
* Maintain accurate records in line with GDPR and organisational policy
* Produce reports on occupancy, usage, and customer feedback
* Support invoicing or financial processes related to accommodation services
* Ensure all safeguarding and welfare considerations are upheld
About
You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively.
* Experience in an administrative or accommodation/hospitality role
* Excellent organisational skills with strong attention to detail
* Strong communication skills (written and verbal)
* Ability to build effective working relationships
* Confident in using MS Office and booking/management systems
* Ability to work under pressure and adapt to changing priorities
* Experience working in an educational, training, or residential environment
* Knowledge of booking or accommodation management systems
* Understanding of safeguarding and welfare responsibilities
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