Job Title: Customer Services Co-Ordinator Location: Newbury Salary: Up to £27k per annum (dependent on experience) + performance-based bonus Job type: Full Time - Permanent (9am to 5pm Mon to Fri) Kosnic Lighting have a fantastic opportunity for a talented Customer Services professional to join our exciting and growing company. This is your chance to utilise your extensive experience in a busy role where you'll be able to help and build relationships with customers. This is not a call centre environment but you must have an excellent telephone manner and high attention to detail. About the role: The first point of contact for all customer queries Process orders accurately and in timely manner Ensure customers' experience with Kosnic is first class and liaise with other departments to deliver to customers' needs Utilise commercial sense and sales skills to upsell or cross sell where appropriate Provide support to the Key Account Manager and sales team Assist with processing debit and credit notes and handling customer requests and complaintsAbout you: A genuine passion for delivering excellent customer service and experience of working in a similar environment Excellent telephone manner, showing versatility in your approach to each customer Enjoys working in a small team Ability to remain calm under pressure Highly organised, flexible and willingness to learn about technical products Enjoys helping oth...