Lockton Cargo & Fine Art & Specie claims team are now looking to recruit a claims handler to join our dynamic and expanding team. The successful candidate will have solid experience of negotiating complex claims including cargo, commodity trading and logistics. Prior exposure to Fine Art & Specie claims handling would also be beneficial.
Role Responsibilities
* Handle a variety of claims and manage own allocated portfolio of accounts.
* Portfolio will consist principally of open market/binder business on a wholesale basis.
* Handle claims arising from a broad mix of industries including automobile physical damage, carriers/warehouse legal liability, contractors' equipment, motor truck cargo, primary and excess stock, project cargo including delay in start‑up/consequential loss, stock throughput, sub‑sea and offshore equipment, and fine art & specie.
* Handle claims from first advice to final settlement, including setting up first advice, processing and managing subsequent movements on Lockton internal claims systems / ECF / Class.
* Meet agreed Service Standards, volumes and performance levels aligned with Key Performance Indicators and handle claims efficiently through physical/electronic broking, negotiations and management of claims payment process.
* Assist & represent the client in discussions with insurers on large, contentious or complex losses.
* Maintain the claims relationship for key accounts, with regular calls, provision of claims reports to clients and management of insurers.
* Work closely with the Cargo & Fine Art & Specie placing teams, keeping them appraised of all key loss developments and identification of trends.
* Report to our Cargo Claims Advocate.
Experience
* Experience in marine cargo claims.
* Some knowledge of policy coverage and associated benefits and exclusions.
* Proficient in using the London market systems such as ECF and CLASSACII qualifications would be an advantage.
* Display excellent communication and interpersonal skills, networking, influencing, and negotiation skills.
* Excellent use of standard Microsoft applications.
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