Leeds - England - United Kingdom of Great Britain and Northern Ireland
Position
Contract Support – CBRE Global Workplace Solutions
Overview
Join the CBRE Global Workplace Solutions team as a Contract Support in Leeds.
What You'll Do
* Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
* Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
* Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
* Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
* Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
* Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties.
Qualifications
* Good basic education (GCSE or equivalent) including English and Maths.
* Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
* Customer-focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role, would be beneficial.
* Detail-oriented, reliable, and able to work independently and as part of a team.
Why CBRE GWS?
Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment.
Service Line
GWS Segment
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