We are looking for a customer-focusedTechnology SuccessManager to join our IT Managed Services team.
The successful candidate will work closely with customers to align their technology with their business goals,providingstrategic guidanceandmanaging risk. This role combines relationship management, commercial responsibility, and technical understanding, acting as a trusted advisor to our customers.
This isa great opportunityfor someone withat least 3years' experienceas anaccount managerin the technology sector(preferably in IT Managed Services)who enjoys building long-term customer relationships and driving business outcomes through technology.
Key Accountabilities
1. Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes andtimelyfollow-up actions.
2. Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
3. Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive,accuratesales and opportunity pipelines.
4. Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercialobjectives.
5. Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
6. Act as the escalation p...