We are seeking a confident, professional, and customer-focused Door Supervisor to join our team at prestigious theaters and corporate events in and around the Harrogate and York areas. This role is essential to maintaining a safe, enjoyable environment for guests, performers, and staff.
Key Responsibilities
* Welcome guests at the entrance and provide friendly, helpful customer service.
* Verify tickets, check IDs, and manage queue flow efficiently.
* Ensure compliance with venue policies, licensing laws, and health & safety regulations.
* Conduct respectful and proportionate searches where required.
* Monitor crowd behaviour and identify potential risks before they escalate.
* Respond calmly and effectively to incidents, supporting conflict resolution when necessary.
* Liaise with management, bar staff, security team members, and emergency services when needed.
* Complete incident reports accurately and promptly.
* Protect the venue, its staff, and its customers at all times.
Skills & Experience
* Valid SIA Door Supervisor Licence (essential).
* Experience working in nightlife, events, or hospitality security (preferred).
* Strong communication and interpersonal skills.
* Ability to remain calm under pressure and manage conflict professionally.
* Reliable, punctual, and committed to high standards of safety and customer service.
* Physically fit and able to work on your feet for extended periods.
What We Offer
* Competitive hourly rate.
* Opportunity to work at a prestigious theater with regular events.
* Supportive team environment and ongoing training opportunities.
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