Job Title Tenancy Enforcement Officer
Head Office Location: Brindley Place, Birmingham
Job Location: B1 2JB
Salary - £ 40,000- £ 750+ Car Allowance) per annum
Contract type - Permanent
Working hours - Full Time
Closing Date - 10/10/2025
Interview Date - 20/10/2025
About the role
As a key member of our Localities team you will take the lead in addressing serious tenancy breaches and anti-social behaviour (ASB) across our communities, ensuring all actions are fully aligned with GreenSquareAccord`s policies, legal obligations, and best practice. This is a specialist role that involves managing complex ASB cases from initial investigation through to resolution, including legal proceedings and court representation where necessary.
You`ll work in close partnership with internal teams and external stakeholders to reduce the impact of ASB and safeguard the wellbeing of our residents. As well as dealing with serious cases, you will provide expert advice, guidance, and training to the Homes and Communities Teams, supporting them in using early intervention tools to address lower-level tenancy issues.
Your role will also involve supporting victims and witnesses, preparing legal documents, and attending or leading multi-agency meetings. You`ll be instrumental in ensuring that GreenSquareAccord continues to deliver high-quality, customer-focused housing services and maintains safe and thriving communities.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You are a highly skilled and resilient housing professional with strong experience in tenancy enforcement and anti-social behaviour case management. With a sound knowledge of housing legislation, legal processes, and court procedures, you are confident in preparing legal documentation, instructing solicitors or counsel, and, where appropriate, representing your organisation in court.
You have a proactive, solution-focused approach, with the ability to handle complex and often sensitive cases independently from start to finish. You understand the importance of early intervention and holistic approaches, and you are committed to achieving positive outcomes for residents and communities.
Collaboration comes naturally to you?"youre comfortable working with a wide range of internal colleagues and external agencies. Youre also a clear and empathetic communicator, capable of engaging effectively with victims, witnesses, and partner organisations.
Above all, you live the values of the GSA Way: you put the customer first, work well as part of a team, and bring a business-minded approach to your social purpose. You`re supportive, curious, ambitious?"and ready to make a real difference.
Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
* We believe our customer is everything
* We are one team
* We are supportive and caring
* We are business-minded for social purpose
* We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package.
This includes;
* 25 days annual holiday entitlement increasing to 30 days after 5 years` service (plus statutory bank holidays);
* Your Birthday off
* A defined contribution pension scheme;
* Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.