At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time. Is your career in its prime? It could be! YPrime’s Data Management team is looking for a Data Management Analyst. You’ll be based in our Sandwich, UK office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time. Does our mission sound like something you can get behind? If so, here’s what we need from you: Proficient in MS Office applications Database querying experience Thrives in a fast paced environment Have these things too? Even better! Bachelors degree in related field Experience in biotech/pharmaceutical or the CRO industry preferred Prior technical support experience preferred, especially in healthcare, life sciences or related field Experience with SaaS delivery a plus Here are some more details about the job: You'll resolve user-reported DCF issues and communicate resolution back to system user within agreed SLAs You'll escalate system DCF issues to project team when necessary for resolution You'll efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface You'll provide input on current support processes and suggest improvements You'll operate in compliance of all YPrime SOPs and WIs You'll manage verification of simple and medium complexity proposed database corrections You'll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary You'll work collaboratively with Application Services and Project Teams to ensure full understanding of details of each system they will be supporting You'll work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end user You'll recognize areas of improvement and make educated suggestions for process improvement You'll use troubleshooting resources available investigate tickets; ultimately using that knowledge and adapting it appropriately per ticket You'll identify trends and shares insights with Data Management team to strategize and mitigate risk You'll be on call as needed What are the Prime Perks? Generous paid time off Comprehensive benefits package largely subsidized by YPrime 401(K) with company match Flexible working arrangements with an emphasis on work/life balance Friendly, smart, passionate, and hardworking coworkers Opportunities for professional growth and advancement