Job Role: Soft Services Supervisor Working Hours: Wednesday to Saturday – 9am – 6pm - 36 hours per week (9-hour shifts) Pay: £14.90 per hour Location: Milton Keynes, MK9 3ES Reporting to: Operations Manager Overview An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK’s leading shopping centres. Based in the multi-story car park the supervisor will lead a team of multi-skilled operatives to ensure that the car park operates smoothly, and cleaning, maintenance and parking service standards are maintained to a high standard. Duties include: Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard Reporting of faults and maintenance issues via the Anchor Helpdesk Supporting the HQ management team in planning the shift rota Conducting periodic inspections and car park audits Communicating effectively with the Regional Manager, ensuring information is accurately shared with regards to the employees and specific customer requests Utilise the Timegate system to record shift attendance accurately, manage schedules and ensure up-to date reporting – full training will be provided. Ensuring the company and brand image is maintained to a high standard Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed and closed within set timeframes Requirements Full 5-year employment checkable history Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided Prior experience supervising/managing a team Appropriate literacy and numeracy skills Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Benefits Access to a range of nationally recognised courses to help further your career, via the Anchor Academy Access to SIA Top-Up and First Aid training at discounted rates, with financial support available Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment) Auto Enrolment Pension Wagestream - access to pay as you earn it Cycle to Work Scheme Available Full uniform provided Free Employee Assistance Programme 24/7 including access to counselling Hospital Saturday Fund What’s Next? If you would like to be considered for this position, APPLY NOW and we will be in touch. Other companies may call this role: Soft Services Manager, Cleaning Supervisor, Security Supervisor, Car Park Supervisor, Parking Supervisor, Parking Management, Operations Management, Shopping Centre Supervisor, Facilities Supervisor – Parking & Cleaning, Soft Services Coordinator, Cleaning & Parking Operations Supervisor, Car Park & Facilities Supervisor, Support Services Supervisor, Site Services Supervisor, Car Park & Cleaning Services Supervisor, Operational Services Team Leader, Parking & Cleaning Team Leader, Facilities Services Supervisor, Soft Services Supervisor, Car Park Operations & Maintenance Supervisor, Service Delivery Manager – Parking & Cleaning Within commuting distance of: Bletchley, Bedford, Northampton, Luton, Buckingham, Bicester, Aylesbury, Brackley, Letchworth Garden City, Daventry, Wolverton, Olney, Towcester, Ampthill, Flitwick, Leighton Buzzard, Dunsatble