Join to apply for the Team Manager - 12 Month FTC role at Nucleus Financial
Job Description
* Conducting regular 1:1 review meetings with your team to provide feedback and coaching to support ongoing performance and development of individuals.
* Actively managing team capacity and availability.
* Supporting department recruitment, participating in the review and selection of candidates.
* Identifying opportunities for improvement within your team by utilising Management Information and completing the necessary root cause analysis.
* Managing absence, performance, and behaviours in line with company policies.
* Building and maintaining strong relationships with internal colleagues and key stakeholders.
* Ensuring key business updates are communicated and understood by you and your team.
* Getting involved in business initiatives, playing an active role and being an ambassador for the department.
* Being proactive and actively looking for ways to make a positive impact.
Qualifications
* Working within a contact centre environment.
* Track record in performance management and leading a team.
* Experience in coaching and developing individuals.
* Experience working within a regulated environment.
* Ability to produce reports and management information.
* Experience in recruitment process including conducting interviews.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Location
Edinburgh, Scotland, United Kingdom
Salary
£33,000.00 - £37,000.00
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