Overview
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
We are heading into our busy season and are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award winning restaurant, The Kitchen. As Front of House Assistant, you will ensure excellent customer service is delivered by giving a warm welcome to all visitors, engaging them in the charity at every opportunity and ensuring that service exceeds customers’ expectations at all times.
Details
* Pay Rate: £12.21 per hour
* Location: Sidmouth, United Kingdom
* Area: Income Generation
* Vacancy Type: Permanent
* Full or Part Time?: Part Time
Responsibilities
* Serving food and beverages to customers, including barista coffee, to a consistently high standard.
* Delivering food and beverages to tables and clearing trays.
* Ensuring secure cash handling and efficient and accurate use of the till.
* Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations.
* Assisting with putting away deliveries and ensuring stock rotation.
* Assisting with food preparation as required.
* Carrying out dishwashing duties to a high standard.
About You
* Experience of working front of house in a high-volume catering operation.
* Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public.
* Strong communication skills.
* Good organisational skills.
* Self-motivated.
* Great interpersonal skills – able to establish, build and maintain successful relationships with staff, supporters and visitors.
What We Offer
* The role is based on site at our Sidmouth location which is not easily accessible via public transport; a current UK driving license would be desirable.
* Part-time, permanent contracts starting as soon as possible, minimum 5 or 12 hours per week across a 7-day rota. Flexibility for weekend work. Additional hours may be available during busy periods.
* Please note: These roles will not include evening working or split-shifts.
* Benefits: Competitive pension, Life Assurance, 31 Days holiday (including Bank holidays), rising to 34 with each full year of service, Wellbeing Team, Pilates classes, Long Service Awards, Healthshield Plan (including medical expense reimbursements, discounts and 24/7 GP and counselling), Free Parking, Subsidised restaurant and shop.
Compliance and Recruitment
* The Donkey Sanctuary is a Disability Confident Employer.
* The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
* The Donkey Sanctuary participates in the Inter Agency Misconduct Disclosure Scheme and may request information from applicants’ previous employers about findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
* Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.
Note to Applicants: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant. Applications that are considered not to be an applicant’s own work may not be shortlisted for interview.
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