Salary: £50,000 - 55,000 per year Requirements: Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP) Experience working within a NOC, Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience Responsibilities: Provide 2nd line technical support for network and infrastructure-related incidents within a live service environment Act as the primary technical point of contact during major incidents, including leading and coordinating bridge calls Investigate, diagnose, and resolve faults, escalating to L3 support where required Support the implementation of design changes and service improvements across live systems Collaborate with internal teams, including architects, engineers, and third-party suppliers, to ensure effective service delivery Ensure all activities are delivered in line with SLA/KPI targets, with accurate documentation and reporting Technologies: Cisco Support ITSM JIRA Network Security ServiceNow TCP/IP More: We are a leading organization within the Defence and Space sector, seeking a NOC Engineer to join our high-performing Network Operations Centre (NOC) team in Newport. This 12-month contract role, requiring SC Clearance, offers up to £55 per hour. You will be part of a dynamic team delivering critical service support across MOD and commercial environments, maintaining and improving live infrastructure within a fast-paced, mission-critical environment. last updated 18 week of 2026