Support Service Supervisor - Housekeeping
The post holder will be responsible for:
To provide effective, efficient supervision for the provision of the Housekeeping service.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
Main Duties and Responsibilities
1. To supervise, motivate and be responsible for all housekeeping staff under your supervision.
2. To supervise services and carry out auditing in accordance with the National Cleaning Standards 2025.
3. To liaise with managers and heads of departments
4. To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of the Housekeeping Department.
5. To be totally flexible within the Housekeeping Department throughout the site. To act on own initiative at all times, when senior management are unavailable to support, making decisions and actioning to enable the continuation of services
6. To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of the Housekeeping Department.
7. The Supervisor is responsible for checking equipment issues, delivery and stock control of all cleaning materials on a daily basis.
8. To ensure that all defects are reported in regard to equipment and the environment.
9. To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.
10. To carry out first line counselling of staff.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
Main Duties and Responsibilities
1. To supervise, motivate and be responsible for all housekeeping staff under your supervision.
2. To supervise services and carry out auditing in accordance with the National Cleaning Standards 2025.
3. To liaise with managers and heads of departments
4. To ensure that quality control procedures are complied with and that control documentation is completed in any designated area of the Housekeeping Department.
5. To be totally flexible within the Housekeeping Department throughout the site. To act on own initiative at all times, when senior management are unavailable to support, making decisions and actioning to enable the continuation of services
6. To manage work schedules to accurately reflect the workload and make temporary adjustments to ensure service requirements are met within any designated area of the Housekeeping Department.
7. The Supervisor is responsible for checking equipment issues, delivery and stock control of all cleaning materials on a daily basis.
8. To ensure that all defects are reported in regard to equipment and the environment.
9. To comply with Statutory and Health Authority Policies on Health & Safety and Hygiene Regulations and Governance.
10. To carry out first line counselling of staff.
11. To ensure that industrial relations and human relations within the Housekeeping Departments and the good relationships between Housekeeping Supervisors, Staff and Trades Unions are maintained and improved.
12. To liaise closely with Senior Support Supervisor and report on the situation of service provision.
13. To have the ability to practically solve problems on the shop floor to ensure services are not compromised.
14. To have persuasive and influencing skills in getting the best out of staff and the resources available.
15. To participate in the recruitment and selection of new employees.
16. To have the ability to plan tasks and staff in an emergency or short notice, e.g. floods, commissioning of new buildings, closing of wards and bays.
17. To be able to communicate verbally with all professionals across the Trust.
18. To be able to work to personal deadlines and manage a team that have deadlines to meet.
19. To carry a bleep and authorise, plan and organise any work that is required.
20. To ensure that appropriate staffing levels are maintained at all times to ensure quality and delivery of service.
21. To ensure that staff understand their responsibility regarding the general security of buildings.
22. To carry out on the job training with staff following their induction training programme, including safe use of equipment along with mandatory and statutory training.
23. To undertake any duties that are commensurate with the post and grade that have been discussed with the post holder.
24. To attend mandatory training and any other training courses deemed necessary for the post holder to carry out their duties.
25. To participate in annual staff appraisals.
26. To wear the uniform as issued and maintain an appearance at a standard commensurate with the duties and role of the post.
27. To wear an ID badge as issued in the interests of security in accordance with Trust policy.
Person Specification
Experience
* oExperience in supervising staff.
Qualifications
* oKnowledge of Cleaning Procedures
* oShould possess NVQ Level II, Cleaning & Support Services and be working towards NVQ Level III or have equivalent experience.
Communication
* oFace to face communication - verbal with staff/visitors/patients and own workforce.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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