About Us
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
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About The Role
Are you ready to lead change and shape the future of digital services?
We’re looking for a dynamic Business Analysis Lead to head our team of 5‑6 Business Analysts. You’ll manage your team and work closely with multidisciplinary teams to drive service redesign, and champion user‑centred thinking across technology, processes, and organisational structures.
As part of our Service Design team, you’ll play a key role in delivering the #1 Hounslow transformation programme and Digital Strategy. If you’re outcome‑focused, creative and passionate about improving services for residents, we want to hear from you.
About The Team You’ll Be Working In
Our Service Design team is at the heart of transforming how services are delivered across the council. We work collaboratively with service leads, developers and stakeholders to redesign processes and create user‑centred solutions that improve outcomes for residents and staff. With a wealth of technical tools available, including AI tools and govService’s suite to facilitate end‑to‑end process design/re‑engineering, this is an exciting time to be at London Borough of Hounslow.
Our aim: To deliver services that are simple, fair, and effective—making life easier for residents while enabling the council to operate efficiently and sustainably.
About You
We need a strategic thinker and hands‑on leader who can shape and grow our business analysis capability while driving digital transformation across the council. You’ll combine strong analytical skills with people leadership, ensuring our services are designed around user needs and deliver measurable outcomes.
Qualifications
* Passionate about finding creative and innovative solutions, using technology to make life simple for the residents of Hounslow.
* Enjoy working collaboratively and inclusively – bringing people together and designing with everyone in mind.
* Proven experience in leading and inspiring teams.
* Expert at translating technical concepts into non‑technical language and understanding what communication is required for internal and external stakeholders.
* Expertise in process mapping, requirements definition and benefits realisation.
When Interviews Will Be Held And Who To Contact
Interviews for this job will be held during 2nd February 2026.
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