Job Description
You will be responsible for the efficient and smooth running of the showroom/retail team. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.
1. Meet and exceed sales targets and increase profitability in store.
2. Analyse all reports and commercial information available to make improvements to the performance of the showroom.
3. Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified
4. Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance
5. Inspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping, systems, and operational procedures
6. Conduct regular checklists with the team, providing constructive feedback and creating development opportunities
7. Work to implement visual standards, key events/changes and implementing promotions
8. Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guides
9. Tackle potentially challenging situations constructively and professionally
10. Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership, guidance and support.
11. Demonstrate an interest in the Company’s objectives and performance, and support the business’ strategy through effective teamwork
12. Ensure all showrooms are adhering to the company H&S guidelines and legislation
13. Oversee the Amara Home Brand within the store, including deliveries, stock movement, merchandising and sales perforance.
Qualifications
14. At least 2 years' experience in a retail management role. A background in interiors is preferred
15. Excellent communication skills, both verbal and written
16. Proven track record of internal progression and development
17. Excellent leadership and decision-making skills
18. Ability to multitask and work efficiently under pressure
19. A confident decision maker with strong analytical and problem-solving skills
20. Proficiency in Microsoft Office & good computer skills
Additional Information
21. Basic salary £25, per annum
22. Weekly/Monthly & Quarterly Commercial Bonuses
23. Monthly Group Rewards and Recognition
24. Long Service awards
25. Join the Fearless Incentive Scheme watch video to find out more
26. We offer a wide range of Development Courses with National Qualifications
27. 28 Days Holiday
28. Discounted Gym membership
29. Group Wide 20% Discount across all Frasers Group brands