Main Purpose of Job
Leading investigations into non-conformance and customer complaints, establishing root cause and appropriate corrective actions. Perform internal and external audits of our business and sub-contract base and ensure all findings are addressed and closed out.
Key Tasks and Accountabilities
* Leading investigations into non-conformance and customer complaints, establishing root cause and appropriate corrective actions.
* Perform internal and external audits of our business and sub-contract base and ensure all findings are addressed and closed out in a timely manner.
* Ensuring the calibration of all dimensional and furnace equipment on site.
* Ensuring that all site furnace checks are completed, including verification of Temperature Uniformity Surveys.
* Day-to-day customer contact for technical/quality issues.
* Working with Laboratory staff to ensure compliance with ISO17025 and other customer requirements.
* Promoting quality performance improvements throughout the organisation.
* Agreeing standards and establishing clearly defined quality methods for staff to apply.
* Defining quality procedures in conjunction with operating staff.
* Ensuring that site quality documentation and training records are completed and maintained.
* Actively pursue cost reduction opportunities through refinement of methods and increased process capability.
* Use of internal non conformance database to analyse trends and liaise with the continuous improvement team to implement improvement activates.
Knowledge
* Experience in the application of statistical, root cause and problem solving tools and techniques e.g. SPC, FMEA, 8D, Ishikawa, 6 Sigma.
* Familiarity with UKAS, NADCAP and aerospace approvals (AS9100).
* Will need to become familiar with pyrometry control system.
Aptitudes Required
* Excellent interpersonal and communication skills with the ability to communicate well at all levels.
* Ability to remain focused on Quality and consistently reiterate its importance to others.
* Team working skills.
* Able to work under pressure and deliver results to a defined deadline.
* Logical and analytical.
* Can-do attitude, self-motivated.
* Flexible.
* Attention to detail.
* Innovative.
* Confident.
* Promote and embrace change.
* Continuous Improvement.
Experience
* Experience working alongside with internal and external auditors.
* Experience of alloy melting controls.
* Ability to organise your workload in order to meet deadlines with complete and appropriate information.
* IT Skills - Able to utilise Microsoft packages: Excel, Word with the ability to use in house systems e.g. TROPOS and data entry systems.
Non-contractual benefits that are provided by the Company
Death in Service Benefit (6 x Salary)
Discretionary Performance Bonus Scheme
Company Sick Pay
Enhanced Bereavement Leave
Enhanced Holiday Entitlement (25 Days plus Bank Holidays) - January to December
Employee Reward Recognition Schemes
Service Awards
Employee Referral Programme
WPA Cash Back Health Scheme - Bronze Category is Complimentary
Annual Health Surveillance
Mental Health First Aiders on Site
Employee Wellbeing Initiatives
Regular health initiatives including flu vaccinations
Occupational Health Support
Celebration Events
Qualifications
* GCSE's - A-C, including English and Maths or equivalent
* An academic qualification or relevant experience within quality/ manufacturing