Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In a fast paced retail environment, no day is the same.
You will play an important role in the day-to-day operations of store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, the store will always remain a safe place to work and shop.
Responsibilities
* Know customers and serve them with passion and pride, giving great natural service.
* Encourage customers to provide feedback on their shopping trip through completing the “have your say” survey.
* Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet customer needs.
* Put into practice the training received to ensure work is performed safely.
* Participate in seasonal, community and charity events to create a welcoming atmosphere.
* Be knowledgeable about store performance and understand the part you play to deliver profit.
* Uphold company values, make everyone feel welcome and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Maintain a clean, tidy and organized store, keeping aisles clear.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to keep the workforce safe and compliant.
Note about Post Office Local (if applicable): If this store has a Post Office Local, duties include day-to-day post office operations and you will be required to undertake a Post Office financial and criminal conviction background check. If these checks fail, the job offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong community presence, we offer a wide range of quality products at great value, alongside friendly service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for customers and colleagues, and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others may be managing life moments like becoming a carer or retirement. Talk to us during your application about how we can support you.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
As a proud Tesco Group subsidiary, One Stop operates as an independent business. Benefits may differ from those at Tesco.
Diversity & Inclusion
We are an inclusive workplace that celebrates diverse backgrounds and experiences. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure fair opportunities for all candidates. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For information about our networks, please click here.
Our responsibility statement: One Stop reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage early applications.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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