Loan Product & Proposition Manager (12-month Fixed term contract / Secondment)
Purpose of the role:Manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities / Responsibilities
Development of customer level strategies & solutions that are tailored to customers’ needs.
Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Expectations
Assume responsibilities to advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions and lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
* L – Listen and be authentic
* E – Energise and inspire
* A – Align across the enterprise
* D – Develop others
If an individual contributor, they will lead collaborative assignments, guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments, and identify new directions for assignments and/or projects, adopting a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively, communicate complex information and influence or convince stakeholders to achieve outcomes.
Qualifications and Experience
Proven experience in Product, Proposition, Risk or Governance leadership roles.
Demonstrable ability to operate at both strategic and delivery levels.
Proven data literacy, with the ability to work with data to investigate issues and generate insight.
SQL (or equivalent) capability – able to interrogate datasets, validate outputs and challenge assumptions.
Understanding of product lifecycle, customer journeys and regulatory expectations.
Ability to lead teams and influence senior stakeholders across multiple functions.
A clear control mindset, with the ability to translate complexity into structured, decision‑ready outputs.
May be assessed on critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job‑specific technical skills.
Location
This role can be based in London, Northampton, or Manchester.
#J-18808-Ljbffr