Company descriptionArea Network ManagerLocation: North London & Surrounding Areas - Field BasedContract: Full Time/PermanentHours: 36.25 per week between 9am and 5pm Monday to FridayAA Prestige is committed to delivering the highest standards of service and compliance within our network of approved garages.We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans.If you're a Service Manager, Aftersales Manager or experienced within an automotive environment we want to hear from you!This is the jobYou will cover a remit of around 100 garages and conduct thorough garage audits, ensuring each audit meets the required quality level. Audits will be tailored to both customer-specific and Prestige-specific requirements, necessitating a strong understanding of audit and compliance management.The role involves account management for each garage once appointed, ensuring standards are maintained, and will involve promotion of AA/Prestige products and services.Area Network Managers are expected to communicate any risks or threats to the business with services provided to AA Prestige from the garage network.What will I be doing?Network Management: Proactively manage and motivate the network of AA Approved garages to ensure the highest standards for our customers, including resolving complaints and ensuring annual audits and complianceExternal Audits: Conduct audits for external companies as requiredSales and Retention: Drive the growth and retention of garages within your designated area while supporting the full UK network growthBusiness Management Support: Analyse data, produce management information (MI) and insights, and support effective growth and management of the AA owned and AA Affiliated Network Business areasQuality & Compliance Inspections: Regularly inspect garages to ensure standards and compliance are met.Performance Management: Use data to manage garage performance and ensure compliance with KPIs and legal requirementsReporting: Provide monthly performance and risk reports to senior managementMystery Shops: Conduct unannounced visits to assess service qualityComplaint Management: Investigate and resolve complaints in line with AA Prestige guidelinesPromotion: Promote the AA Approved network and value-added services to new and existing garage partnersCollaboration: Work closely with the roadside section to drive tow-in work to AA Approved garagesWhat do I need?Experience: Experience within the motor industry aftermarket environmentKnowledge: Good commercial awareness of the AA brand and AA Prestige Garage productSkills: Strong communication, data analysis, and IT skills (Microsoft 365)Additional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:Company Car & Fuel Card25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.