Brook Street is working with a leading Belper based boiler company looking for a customer service administrator to join their team for a 12-month fixed term contract
Location: Belper - office based role
Start date 7th April, immediate interviews available
Hours of Work:
* 12 month fixed term contract
* Full-time: 39.5 hours per week.
* Shift Pattern:
o Monday to Friday: Between 8am - 6pm
o Saturday: 8am - 3pm
o Sunday: 8am - 12pm
In this role you will support both office based teams and field colleagues to ensure jobs are completed accurately and on time. You will manage a range of administrative tasks across different communication channels, helping to keep our service operations running smoothly.
Key Responsibilities
* Reviewing daily business requirements and providing reliable support to Business-to-Business partners
* Handling Business-to-Customer enquiries with a professional and empathetic approach
* Working closely with Engineers to ensure clear and efficient information flow
* Ordering and coordinating consumables and spare parts
* Preparing and sending customer communications using digital systems and spreadsheets
* Supporting the wider customer service team and carrying out reception duties within the building
What we're looking for
* Maths and English grade C/4 and above
* Strong organisational and administrative skills
* Excellent communication skills, both written and verbal
* Confident using digital systems and Microsoft Office (particularly Excel)
* A team player with a proactive and customer‑focused attitude
* Ability to manage multiple tasks and work to deadlines
If you are detail‑oriented, customer‑focused, and enjoy working in a fast‑paced environment, we would love to hear from you.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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