Clinic Manager – Ophthalmology Provider – London
Location: London
Salary: Up to £50,000 + Bonus & Benefits
Hours: Full-Time (40 hours per week, including weekends)
Compass Associates are delighted to be partnering with a market-leading provider of specialist eye care and elective healthcare services to recruit a Clinic Manager for a flagship, high-volume Clinic in London.
This is a unique opportunity to lead a multi-functional, premium clinical and retail environment, delivering a blend of surgical services and high-end optical care. The organisation continues to invest heavily in its people, technology, and patient experience, and is seeking a commercially astute leader to drive performance at one of its key locations.+
The Role
As Clinic Manager, you will take full ownership of both the commercial and operational performance of a busy, established clinic offering laser eye surgery, lens replacement, cataract services, and optical retail.
You will lead a diverse team including patient advisors, optometrists, and front-of-house staff, ensuring the delivery of an exceptional patient journey while consistently achieving key commercial targets.
This is a high-impact, visible leadership role where success is driven by your ability to influence performance, improve conversion, and create a high-performing team culture.
Key Responsibilities
Drive overall clinic performance, with a strong focus on revenue, conversion rates, and patient journey optimisation
Lead, coach, and develop a multidisciplinary team, creating a high-performance and accountable culture
Oversee daily operations, ensuring efficient diary management and clinic flow
Monitor and improve key KPIs including:
Consultation attendance rates
Booking conversion rates
Average order value
Surgical bookings and revenue
Support the patient consultation journey, ensuring patients are fully informed and confident in their treatment decisions
Maintain exceptional standards across the clinic environment, reflecting a premium healthcare offering
Take ownership of recruitment, onboarding, and ongoing development of team members
The Environment
This flagship site offers a full range of advanced procedures, combining surgical treatments with a strong retail offering. The clinic operates at high volume and requires a manager who is confident working in a fast-paced, target-driven setting .
You will be leading a relatively young and energetic team, so strong leadership presence, maturity, and the ability to develop others is essential.
About You
Proven management experience within optical, healthcare, dental, or high-end/luxury retail environments
Strong commercial awareness, with experience delivering against KPIs and revenue targets
A confident leader with a track record of developing teams and improving performance
Comfortable working in a target-driven, consultative sales environment
Excellent communication skills, with the ability to influence both patients and colleagues
Highly organised, adaptable, and able to thrive in a fast-paced setting
Optical experience is advantageous but not essential — full training will be provided.
What’s in it for You
Salary up to £50,000 plus performance-related bonus
Clear progression opportunities within a growing, national organisation
Access to industry-leading training and development
Modern, technology-driven working environment
Staff benefits including discounts on treatments and products
Additional Information
Full-time position (40 hours per week)
Flexibility required, including evenings and regular weekend working
Interview process will include a screening stage followed by two-stage interviews, including a face-to-face meeting
This is an excellent opportunity for an ambitious and commercially driven manager to step into a high-profile clinic and make a measurable impact within a forward-thinking healthcare organisation.
Interview process
The process is quick and flexible, with virtual interviews available via Teams or in-person if local. Expect a two-stage, informal discussion focusing on your clinical experience and ambitions, with the opportunity to visit the branch before joining.
Referrals
We offer a £500 voucher for every successful recommendation or referral.
Interested?
If you’re Interested, we’d love to hear from you. Please send over a CV to the below:
Ben Warnes
07908 224 207
bwarnes@compassltd.co.uk