Job Description - Housing Management Coordinator (25808)
Location: Cheltenham and Gloucester
Type: Permanent, full-time (37.5 hours per week), Monday to Friday
Salary: £25,838 to £26,645 per annum, with benefits including Health Cash Plan
About the Role
This is a great opportunity for a Housing Management Coordinator to join our team in Cheltenham and Gloucester. As our Housing and Property Guru, you'll focus on tenancy support, ensuring homes are safe and well maintained. You will provide housing management services, supporting tenants to manage their tenancies and rent accounts, with the goal of helping them move to secure, long-term accommodation.
Key Responsibilities
* Support customers by engaging and involving them in their tenancies to ensure their properties are proud homes.
* Assist customers with housing benefit claims, ensuring these are received and correctly applied to their rent accounts.
* Issue and sign warning letters and notices as needed, including attending court when necessary.
* Prepare rooms for new tenants, ensuring maximum occupancy by turning around vacant rooms, bedsits, and flats within set timescales.
* Ensure health and safety compliance and maintenance standards are met.
Candidate Profile
* Experience managing a housing management caseload and overseeing landlord duties.
* Knowledge of re-letting rooms or units, rent collection, and formal tenancy actions.
* Ability to lead within a team, providing guidance and support to colleagues.
* Self-motivated with the ability to influence people from diverse backgrounds.
* Proactive, well-organized, and able to work independently.
* Excellent collaboration skills with colleagues and external partners.
Additional Information
Due to current sponsorship limits, we are unable to offer sponsorship to external candidates for this role. This is under regular review.
Team and Culture
You will join Debbie, our Senior Client Service Manager, and the Cheltenham and Gloucester team, who are passionate about their work. We value diversity and support all colleagues through internal networks and allies, making Home Group a great place to work.
Job Details
* Flexible working hours, Monday to Friday, with some flexibility.
* Based at our Gloucestershire service, traveling around five properties within Cheltenham and Gloucester.
* Proficiency in technology for support plans, benefit claims, and tenancy sign-ups.
* Must have a vehicle insured for business purposes; mileage will be reimbursed.
* Enhanced DBS check required; we cover the cost.
Benefits
* 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
* Health cash plan saving up to £1140 per year, covering dental, optical, prescriptions, and more.
* Discounts on high street shopping, holidays, and days out.
* Opportunities for career growth within the organization.
* Recognized as one of the UK's top ten Great Places to Work, with strong wellbeing support.
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