Join to apply for the Customer Service Advisor role at SSE Airtricity
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Advisor role at SSE Airtricity
Base Location: Belfast (Hybrid working pattern with a mix of office and remote working)
Salary: £24,580 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
At SSE Airtricity our customers and our employees are our priority and we’re currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 – 18:00, Monday to Thursday and 08:30 – 16:30 on a Friday, so there’s no weekend work at all!
Our blended model of working at home and in the office, provides our colleagues with the flexibility and support they require to succeed in this role. When in the office, you’ll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops, restaurants, and a public transport hub.
You will
* Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
* Follow communication procedures, guidelines and policies.
* Meet personal and customer service team targets and contact centre KPI's.
* Be the voice of SSE Airtricity and an ambassador for our brand.
* Work on multiple systems at once, in a fast-paced environment to deliver quality results.
You have
* A passion for excellent customer service.
* Effective communication skills, including written and verbal.
* The ability to work towards set targets in a regulated environment.
* A confident, resilient and articulate nature.
* The ability to navigate multiple systems simultaneously.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.
SSE Airtricity, supplies around 750,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Utilities, Oil and Gas, and Renewable Energy Semiconductor Manufacturing
Referrals increase your chances of interviewing at SSE Airtricity by 2x
Get notified about new Customer Service Advisor jobs in Belfast, Northern Ireland, United Kingdom.
Customer Advisor - Belfast - 7.5 hours (no late nights)
Belfast, Northern Ireland, United Kingdom 1 month ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 1 month ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Holywood, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Call Advisor, Connect 24 (Days & Nights)
Holywood, Northern Ireland, United Kingdom 1 week ago
Andras Hotels - Reservations Team Member
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Ballyclare, Northern Ireland, United Kingdom 2 weeks ago
Crumlin, Northern Ireland, United Kingdom 2 weeks ago
Customer Services Advisor - Belfast (445R)
Belfast, Northern Ireland, United Kingdom 2 days ago
Newry Mourne And Down, Northern Ireland, United Kingdom 3 days ago
Retail Customer Advisor (Belfast, Victoria Square) - 16 hours
Belfast, Northern Ireland, United Kingdom 3 days ago
Newtownards, Northern Ireland, United Kingdom 5 hours ago
Inbound Customer Service/Sales Advisor Belfast
Belfast, Northern Ireland, United Kingdom 9 hours ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Lisburn, Northern Ireland, United Kingdom 6 days ago
Bangor, Northern Ireland, United Kingdom 2 weeks ago
Lisburn, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Lisburn, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago
Belfast, Northern Ireland, United Kingdom £10.20-£12.41 2 weeks ago
Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago
Holywood, Northern Ireland, United Kingdom 6 days ago
Craigavon, Northern Ireland, United Kingdom 2 weeks ago
Newtownabbey, Northern Ireland, United Kingdom 4 days ago
Moira, Northern Ireland, United Kingdom 2 days ago
Holywood, Northern Ireland, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr