The role
is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.
Features of your role include:
Solution Delivery
You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients’ objectives
1. Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
2. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape
3. Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
4. Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design
5. Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
6. Define and lead solution design sessions and workshops with clear agendas and goals
7. Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
8. Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change
9. Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers
10. Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
11. Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction
Accelerate our Business Development
You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.
12. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
13. Present in oral sales phases and credentialise Deloittes expertise
14. Able to lead a team to create Demos, proof of concepts to support in the sales cycle
Foster the growth of our people
15. As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:
16. Provide guidance and support to team members across within program delivery and our op unit
17. Mentor and coach team members to help them develop their skills and advance their careers.
18. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
19. Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
20. Understand and contribute to the firm’s commitment to creating a more inclusive environment.
21. Develop eminence and collaborate with wider Enterprise Architectural communities
Connect to your skills and professional experience
We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.
Essential experience
22. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM
23. Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries.
24. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
25. Demonstrated ability to work in a fast paced, challenging, and varied environment
26. Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.
27. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler
28. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
29. Demonstrate critical thinking and problem solving and is able to work without clear instruction
30. Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
31. Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
32. Commercial awareness to manage effective client, supplier, and partner relationships.
33. Experience in delivery using Agile delivery methodologies.
34. Certified ServiceNow System Administrator and Application Developer.
35. Certified ServiceNow Implementation (CIS) in 2 or more applications.
36. Familiarity with CSDM
37. You must have the possession of security clearance, or ability to receive security clearance
Desirable experience
38. Not essential but preferred experience, skills, and certifications:
39. Certified ServiceNow CMA and/or CTA
40. Familiarity with Discovery and Service Mapping approaches
41. Familiarity with GenAI/Agentic AI/NowAssist
42. Certified in Prince2 and/or Agile disciplines
43. Certified in ITIL v3/4 Foundation or higher certifications.
44. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services
45. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling
Connect to your business - Technology and Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Enterprise, Technology and Performance
Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (, in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (, you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors.” -Sophia, Technology & Transformation
Our hybrid working policy
You’ll be based in in one of our UK Offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at
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Company
At Deloitte we connect purpose and innovation to solve complex problems for the businesses we work with. Through harnessing different experiences and ways of thinking, we always aim to work collaboratively to deliver solutions that have a truly lasting impact. The projects we work on are extremely diverse, from auditing accounts to offering legal advice, tax support, cyber solutions, business advisory services and much more. We’ve got opportunities available across the UK, meaning you can build an exciting career no matter where you’re based. Whether you’re in Edinburgh, Aberdeen, London or any of our other offices, teamwork will be at the core of your work, as we work together to build progress.
Our people are at the heart of everything we do, and we’re committed to building an inclusive culture where everyone can thrive.
From generous, to flexible working, and much more, we support our people by focusing on what matters to them. As part of this we have 12 diversity networks, including those supporting different religions, carers, parents and people with much more. Each one plays a vital role in celebrating diversity, offering a place to connect, learn, build meaningful relationships, and advocate for equality.
Gender balance is a key priority for Deloitte and you can discover more about our focus on female leadership. We’ve also been named a Times Top 50 Employer for Gender Equality for the tenth consecutive year.
Benefits
Deloitte offers a wide range of benefits including private medical insurance, a generous holiday allowance and life assurance. The firm recognises that each person has different prioritises, which is why we offer the option to select your own benefits each year. The options include additional holiday, cycle to work schemes, childcare vouchers, dental insurance, corporate discounts, health assessments, critical illness cover and more.
In addition, the firm has an enhanced parental leave scheme, where all parents receive six months of maternity or paternity leave on full pay. This is available from day one and includes surrogacy and adoption. Parents whose babies require neonatal care are entitled to additional time away, while family carers also get support through a network group and the option for additional paid leave.
Discover what our people have to say
Te loves her role in cyber security. She uses her skills to protect the firm and its people, managing any risks we have in relation to working with other companies. Read her story to learn more:
Working with new tech isn’t always easy, and supporting people is just as important as the technical details. That’s why Jess enjoys her role as a Change Manager, helping our tax teams to adopt new technology. Discover her story.
When Sugandha began her career in computer engineering, the field was ‘male dominated’. Now that’s changed, and she focuses her time on supporting other women to succeed in technical careers. Read her story to find out more.
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