Business Analyst - Cash and Card Operations
Business Analyst - Cash and Card Operations
Job Description
Do you have a detailed understanding of card payment processes and are you looking for a new opportunity where you can use your analytical skills within a Cash and Card operations team?
Job Summary:
As a Business Analyst in the Cash & Cards Operation, this role will require a detailed understanding of Cash & Card payment processes, an analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Job responsibilities:
* Conduct enquiries and investigations of complex cash and card issues that frontline contact center teams cannot resolve
* Liaise with Product & other Operations teams to support building of customer journeys for contact center
* Gather requirements and support building of tools and processes for Cash and Card team
* Support and deliver training material for Contact Centre and Ops teams whenever required
* Create and update playbooks for C&C Ops Team for new payment products
Required qualifications, skills and capabilities:
* Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
* Proven experience of Visa or MasterCard schemes
* Working experience in ISO8583 format would be preferable
* Willingness to learn new schemes and rulebooks to support C&C Ops.
* Diverse product knowledge, with an ability to develop an understanding of new products
* Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
* Excellent communication and organizational skills
Preferred qualifications, skills and capabilities
* Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
* Ability to partner and influence across businesses teams and other support groups
* Control focus and mind-set at all times, whilst respectively challenging the status quo
* Attention to detail whilst being cognizant of materiality levels
* A relevant degree, accounting, or financial qualification would be beneficial
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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