Job Description: ServiceNow Sales And Order Management /Network Inventory Management expert - Experienced ServiceNow resource.
* Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.
* Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management /Network Inventory Management
* Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
* Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
* Perform system testing, troubleshooting, and issue resolution during the implementation phase.
* Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
* Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
* Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
* Document processes, configurations, and solutions to create comprehensive user guides and training materials.
* Proven 6+ years experience as a functional consultant or business analyst in legal services management.
* In-depth understanding of processes and workflows within organizations.
* Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
* Excellent communication and interpersonal skills.
* Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus."
Mandatory Skills:
* SERVICENOW ITAM